From the San Diego Union Tribune. There are few human skills more crucial than being able to recognize a mistake and act to fix it. Whether you're a fifth-grader or a CEO, going into denial when you're mired in failure makes the problem worse.
Unfortunately, we're now witnessing a textbook case of a massive enterprise gone haywire that those responsible abjectly refuse to fix – even as the evidence keeps pouring in to confirm it is a multifaceted disaster. More here...